Returns & Exchanges
At Apollo Scooters, we want to ensure you are completely satisfied with your ride. If you are not happy with your purchase, we offer a 14-day return period for all scooters in original, unused condition.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to begin the process.
Review and Approval
Our support team will review your request within 48 hours to confirm the eligibility of your return based on mileage and condition.
Secure Packaging
Carefully pack your scooter in its original box with all accessories and chargers to prevent damage during transit.
Ship and Refund
Affix the provided shipping label and drop off the package; once received and inspected, we will issue a refund minus restocking fees.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing